Q. Want to spend a little time with your customers? Quality time?.. 

A. Cention is the answer! 

Cention Contact Centre: 

The Cention Contact Centre is the contact management system for efficiently handling messages arriving through e-mail, chat and any other text-based format. As messages arrive Cention automatically searches for the right answers, which are then presented to the operator. These answers are supplied by Cention's internal knowledgebase. 

Web based, it is quick and simple to deploy. Run Cention as you like - Locally on your own server, on Cention's servers, or a combination of both. Purchase, Rent or Pay-per-use - We have an option that suits you... 

Cention's content evolves through contact with your customers - step by step. 

The system features, amongst many winning benefits: Auto-answer functionality; which means that you never have to write an answer to the same question more than once. 80% of all your contacts can be handled automatically.

Efficiency, flexibility and high performance have been key demands in developing Cention. 

Regardless if your company is contacted by phone, e-mail or chat, customer issues can be handled quickly, in the same system and from the same knowledgebase. 

Cention has been developed to suit all types, size and scale of Customer Service and Contact-Centres.